Last Updated: 13/1/2025
By accessing or using Shielded Ascent's services, including the white-labeled SaaS platform powered by GoHighLevel, you agree to be bound by these Terms and Conditions. These Terms and Conditions constitute a legally binding agreement between you (the "Client") and Shielded Ascent. Please read them carefully. If you do not agree to these terms, you must discontinue use of Shielded Ascent's services immediately.
We reserve the right to update or modify these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. If we make material changes, we will notify you via email or through a prominent notice on our platform at least 7 days before the changes take effect. Your continued use of our services after such updates constitutes your acceptance of the revised terms.
1. B2B Services: Our services are intended exclusively for businesses and authorized representatives acting on behalf of businesses. By using our platform, you confirm that you are at least 18 years old or otherwise authorized to act on behalf of a business.
2. White-Labeled SaaS Platform: Our platform is powered by third-party software (GoHighLevel) and is provided as a white-labeled solution tailored to meet your business needs.
3. Acceptance of Terms: By creating an account, subscribing to our services, or accessing our platform, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
4. Compliance with Laws: You agree to comply with all applicable laws, regulations, and industry standards when using our services.
We are committed to ensuring that our Terms and Conditions are accessible to all users, including individuals with disabilities. If you require this document in an alternative format or need assistance accessing its content, please contact us at [email protected].
We provide digital marketing services powered by third-party software (e.g., GoHighLevel), designed to help businesses streamline their operations, improve customer engagement, and enhance their online presence. Below is an outline of the services we offer:
1. Plan 1: One-Time Setup Plan This plan is designed to provide essential tools for businesses looking to get started with automation and client engagement. It will most likely include:
Conversation AI: Automates client interactions using artificial intelligence to improve response times and engagement.
Missed Call Text Back: Automatically engages customers who call your business but are unable to connect. This plan is a one-time setup service and does not include ongoing support or access to recurring features.
2. Plan 2: Recurring PlanThis plan provides access to select core features on a subscription basis, empowering businesses to manage their operations efficiently. Features may include: Customer Relationship Management (CRM): Tools to manage customer data, track interactions, and streamline communication.
Google Reviews Management: Tools to help businesses collect, manage, and respond to customer reviews on Google.
Calendar Scheduling Tools: Features that simplify appointment scheduling for businesses and their clients.
Unified Inbox: A centralized platform for managing all communications (e.g., email, SMS, social media messages) in one place.
Depending on your specific agreement, this plan may also include additional features such as:
Chat Widget: A customizable widget for engaging website visitors in real time.
Voice AI: Advanced tools for automating voice-based interactions with customers.
Website Development: A website for businesses that do not already have one (subject to availability).
Mobile App Access: Access essential tools for managing contacts, scheduling, pipelines, and communications directly from your mobile device.
Please note that Plan 2 may include fewer features than described above depending on your specific subscription or future plan adjustments.
Each plan is designed to address specific business needs and includes a combination of features that help streamline operations and improve customer engagement.
While we strive to deliver consistent value through our plans, features included in each plan may evolve over time based on user feedback, technological advancements, or business needs. We reserve the right to:
1. Modify or enhance existing features within a plan.
2. Add or remove features from a plan at our discretion.
In addition to changes in features:
1. Existing plans may be updated or restructured to reflect improvements or changes in service delivery.
2. New plans may be introduced in the future, offering different combinations of features or pricing tiers.
3. Plan 2 may be adjusted in scope and include fewer or more features depending on future updates or market demands.
4. Any material changes to existing plans will be communicated to you in advance as outlined in Section 3: Modifications to These Terms.
Our core services include:
1. AI-Powered Automation Tools: Missed Call Text Back: Automatically engages customers who call your business but are unable to connect.
Conversation AI: Automates client interactions using artificial intelligence to improve response times and engagement.
2. Customer Relationship Management (CRM): Tools to manage customer data, track interactions, and streamline communication.
3. Google Reviews Management: Tools to help businesses collect, manage, and respond to customer reviews on Google.
4. Calendar Scheduling Tools: Features that simplify appointment scheduling for businesses and their clients.
5. Unified Inbox: A centralized platform for managing all communications (e.g., email, SMS, social media messages) in one place.
6. Chat Widget: A customizable widget for engaging website visitors in real time.
7. Voice AI: Advanced tools for automating voice-based interactions with customers.
8. Mobile App Access: Mobile tools (gray-labeled or GoHighLevel-labeled) that allow businesses to manage their operations on the go.
Our services are provided as a white-labeled SaaS platform powered by GoHighLevel. This means that while we leverage third-party software to deliver certain features, we customize the platform to reflect your branding and business needs.
We are committed to continuously improving our services by introducing new features or enhancing existing ones based on user feedback, technological advancements, or evolving business needs.
Our platform is powered by third-party software (e.g., GoHighLevel). While we strive to provide uninterrupted service, certain limitations may arise due to factors beyond our control (e.g., software updates or maintenance by GoHighLevel). For more details about third-party software terms, refer to Section 6: Third-Party Software Disclaimer.
By accessing or using our services, you agree to use them in accordance with these Terms and Conditions, applicable laws, and ethical business practices. Below, we outline acceptable use guidelines, prohibited activities, and the consequences of misuse.
Our services are provided for legitimate business purposes only. You agree to:
1. Use our services solely for lawful purposes that comply with all applicable laws and regulations.
2. Provide accurate and complete information when registering for an account or using our services.
3. Maintain the confidentiality of your account credentials (e.g., username, password) and notify us immediately if you suspect unauthorized access to your account.
4. Ensure that any data or content you upload to our platform (e.g., customer contact lists) complies with applicable privacy laws (e.g., GDPR, PIPEDA, CCPA/CPRA).
You agree not to engage in any of the following prohibited activities while using our services:
1. Unlawful Activities: Using our services for any illegal purpose or in violation of any applicable laws or regulations.
2. Spamming or Unsolicited Communications: Sending unsolicited messages (e.g., email, SMS) in violation of anti-spam laws such as GDPR (EU), CASL (Canada), or CAN-SPAM Act (U.S.).
3. Harmful Content: Uploading or distributing content that is defamatory, obscene, offensive, or otherwise harmful.
4. Unauthorized Access: Attempting to gain unauthorized access to our systems, other users’ accounts, or restricted areas of the platform.
5. Interference with Services: Engaging in activities that disrupt or interfere with the functionality of our platform (e.g., introducing malware, overloading servers).
6. Misrepresentation: Impersonating another person or entity or misrepresenting your affiliation with a person or entity.
7. Violation of Intellectual Property Rights: Using our services to upload, distribute, or otherwise infringe on the intellectual property rights of others.
We reserve the right to take appropriate action if we determine that you have violated these Terms and Conditions or engaged in prohibited activities.
Such actions may include but are not limited to:
1. Suspending or terminating your access to our services without prior notice.
2. Reporting unlawful activities to relevant authorities.
3. Pursuing legal remedies for damages caused by your misuse of our services.
If you integrate third-party tools or services with our platform (e.g., social media accounts, email marketing platforms), you are responsible for ensuring that such integrations comply with applicable laws and do not violate these Terms and Conditions.
You are responsible for ensuring that your use of our services complies with applicable privacy laws based on your jurisdiction:
1. For EU/Greek Clients (GDPR):You must obtain valid consent from individuals before processing their personal data (e.g., sending marketing communications).
2. For Canadian Clients (PIPEDA): You must ensure that all personal information collected through our platform is used only for reasonable purposes and with proper consent.
3. For U.S.-Based Clients (CCPA/CPRA): You must respect consumer rights under applicable state privacy laws (e.g., opt-out requests for data sales/sharing).
Our services are not intended for use by children under the age of 18. By accessing or using our services, you confirm that you are at least 18 years old or are acting on behalf of a business as an authorized representative. We do not knowingly collect personal data from individuals under this age without appropriate consent where required by law. If we become aware that personal data from a child under the age of 18 has been collected without proper consent, we will take steps to delete it promptly.
1. GDPR (EU/Greek Clients): Parental consent is required for processing personal data of children under 16 years old (or lower if specified by local law but no less than 13). By setting the threshold at 18, we ensure additional safeguards beyond GDPR’s requirements.
2. COPPA (U.S.-Based Clients): We comply with COPPA regulations, which apply to children under the age of 13. By extending protections to individuals under 18, we exceed COPPA’s requirements.
3. PIPEDA (Canadian Clients): Under PIPEDA, we require parental or guardian consent before collecting personal information from minors. By defining minors as individuals under the age of 18, we ensure heightened protection for children’s data.
If you believe that a child’s personal data has been provided to us without proper consent, please contact us at [email protected]. We will take steps to delete it promptly.
By using our services, you agree to pay all applicable fees as outlined in your individual agreement with us. Below, we outline our payment policies, including fee structures, due dates, refunds, and the consequences of non-payment.
Our fees may include:
1. One-Time Setup Fees: Certain features or integrations (e.g., AI-powered automation tools or Chat Widget customization) may require a one-time setup fee.
2. Recurring Subscription Fees: Ongoing access to platform features (e.g., CRM tools, Google Reviews management) is billed on a recurring basis (e.g., monthly or annually).
3. Additional Fees: Customizations or additional services beyond the scope of your initial agreement may incur additional charges. These will be communicated to you in advance.
We accept the following payment methods:
1. Credit cards or debit cards processed securely through third-party payment gateways.
2. Other payment methods as agreed upon in your individual agreement.
All payments are processed in [insert currency, e.g., USD/EUR], unless otherwise specified in your agreement.
1. One-time setup fees are due at the time of purchase or as specified in your agreement.
2. Recurring subscription fees are billed automatically on the agreed-upon billing cycle (e.g., monthly or annually).
3. Payments must be made on or before the due date to avoid service interruptions.
If payment is not received by the due date:
1. We reserve the right to suspend or terminate access to our services until outstanding payments are made.
2. Late payments may incur additional charges, including but not limited to:Interest on overdue amounts at a rate permitted by applicable laws. Administrative fees for processing late payments.
Refunds are not provided unless explicitly stated in your individual agreement or required by law. Exceptions may include:
1. Errors in billing caused by us.
2. Services that were paid for but not delivered due to circumstances within our control.
For any refund requests, please contact us at [email protected] within 30 days of the billing date.
All fees are exclusive of applicable taxes (e.g., VAT, GST), which will be added to your invoice where required by law. You are responsible for paying any applicable taxes based on your location.
If you are located outside the billing currency region:
1. You may be subject to currency conversion rates and transaction fees charged by your payment provider.
2. We are not responsible for any additional charges incurred due to currency conversion or international transactions.
If you believe there has been an error in billing, you must notify us within 30 days of the billing date by contacting [email protected]. We will investigate and resolve any disputes promptly.
We are committed to continuously improving our services and adapting to evolving business needs. This section outlines how we handle updates to our services or plans, how we notify you of changes, and your rights in response to these changes.
We may modify our services, features, or plans for the following reasons:
1. Service Enhancements: To introduce new features or tools that improve platform functionality. To enhance existing features based on user feedback or technological advancements.
2. Legal Compliance: To ensure compliance with new or updated laws and regulations (e.g., GDPR, PIPEDA, CCPA/CPRA).
3. Business Needs: To adapt to market demands, operational requirements, or changes in third-party software (e.g., GoHighLevel).
Changes may include but are not limited to:
1. Adding new features or tools to enhance service delivery.
2. Modifying existing features to improve performance or compatibility.
3. Adjusting the structure or pricing of plans to reflect updates or improvements.
We will notify you of any significant updates to our services or plans in advance, as required by applicable laws:
1. Material Changes: If changes materially affect your current plan or the way your personal data is processed, we will provide advance notice through email or platform notifications.
Notice periods will comply with jurisdiction-specific requirements:
GDPR (EU/Greek Clients): At least 30 days’ notice before changes take effect.
PIPEDA (Canadian Clients): Reasonable notice before implementing significant changes.
CCPA/CPRA (U.S.-Based Clients): Notice provided "without unreasonable delay" before changes are implemented.
2. Minor Updates: For minor updates that do not materially affect your plan or rights, we may implement changes without prior notice. These updates will be reflected in the "Last Updated" date at the top of this document.
Depending on your jurisdiction, you have specific rights related to updates or changes in our services or plans:
1. Right to Be Informed: You have the right to be informed about how updates may impact your service experience.
2. Right to Object: If you disagree with any updates that materially affect your rights or access to features, you may object by contacting us at [email protected].
3. Right to Terminate Services: If you do not agree with the updated terms of a plan, you may terminate your account or discontinue using our services.
Our goal is always to ensure that any changes enhance the value we provide while maintaining compliance with applicable privacy laws and contractual obligations.
We respect your ownership of personal data and are committed to processing it in compliance with applicable privacy laws, including GDPR (EU), PIPEDA (Canada), and U.S. state privacy laws (e.g., CCPA/CPRA). Below, we outline your rights as the data owner, our responsibilities as a service provider, and how we handle personal data.
1. Your Ownership: All personal data that you upload to our platform or provide through our services remains your property. You are the "data controller" under GDPR and PIPEDA, meaning you determine the purposes and means of processing personal data.
2. Our Role as a Data Processor: We act as a "data processor" under GDPR or a "service provider" under CCPA/CPRA, meaning we process personal data on your behalf based on your instructions. We do not sell or share personal data for independent use by third parties.
We process personal data solely for the purposes of delivering our services, including but not limited to:
1. Managing customer communications through features like Unified Inbox or Chat Widget.
2. Automating interactions using tools like AI-powered Missed Call Text Back or Conversation AI.
3. Supporting marketing campaigns through Google Reviews management or CRM tools.
4. Complying with legal obligations such as tax reporting or fraud prevention.
We process personal data in compliance with the following privacy laws:
1. For EU/Greek Clients (GDPR): We process personal data only on documented instructions from you as the data controller. We implement appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.
2. For Canadian Clients (PIPEDA): We ensure that all personal information is processed only for reasonable purposes that align with your instructions. We require subprocessors to provide comparable levels of protection for personal information when processing it outside Canada.
3. For U.S.-Based Clients (CCPA/CPRA): We act as a service provider under CCPA/CPRA, meaning we process personal data solely for business purposes specified in your agreement. We do not sell or share personal information unless explicitly authorized by you.
To deliver our services effectively, we work with trusted third-party subprocessors (e.g., GoHighLevel). These subprocessors are contractually obligated to:
1. Process personal data only for purposes specified by us.
2. Comply with applicable privacy laws such as GDPR, PIPEDA, and CCPA/CPRA.
3. Implement robust security measures to protect your personal data.
A list of subprocessors can be provided upon request by contacting us at [email protected].
If you reside outside the United States, your personal data may be transferred to servers located in the U.S. or other jurisdictions where our subprocessors operate:
1. For EU/Greek Clients (GDPR): Cross-border transfers are safeguarded by Standard Contractual Clauses (SCCs) approved by the European Commission.
2. For Canadian Clients (PIPEDA): Transfers outside Canada comply with PIPEDA’s requirement for equivalent protections.
3. For U.S.-Based Clients (CCPA/CPRA): Transfers comply with state-specific regulations governing cross-border processing.
For more details about cross-border transfers, refer to Section 6: Cross-Border Data Transfers in this document.
As the data controller under GDPR or PIPEDA, you are responsible for ensuring that:
1. Personal data uploaded to our platform has been collected lawfully and with proper consent where required.
2. Marketing communications sent through our platform comply with anti-spam laws such as GDPR (EU), CASL (Canada), or CAN-SPAM Act (U.S.).
3. You provide clear instructions for processing activities in compliance with applicable laws.
Depending on your jurisdiction, individuals whose personal data is processed through our platform may have specific rights under GDPR, PIPEDA, or CCPA/CPRA:
1. Accessing their personal data.
2. Requesting corrections to inaccurate information.
3. Deleting their personal data unless an exception applies (e.g., legal obligations).
4. Objecting to certain types of processing activities.
As the data controller, it is your responsibility to handle these requests directly unless otherwise agreed upon in writing.
We retain personal data only as long as necessary to fulfill the purposes outlined in this document or as required by law:
1. Account-related information is retained while your account is active.
2. Payment-related information is retained for tax reporting and financial record-keeping purposes.
3. Usage-related information may be anonymized for research or analytics purposes after retention periods expire.
For more details about retention periods, refer to Section 9: Retention Periods in this document.
5.9 Data Processing Agreements (DPAs)
If you use our services to process personal data on behalf of your clients, we can provide a Data Processing Agreement (DPA) upon request(Provided also in the given contract upon agreement). This agreement ensures compliance with GDPR (EU), PIPEDA (Canada), and other applicable privacy laws. The DPA outlines our responsibilities as a data processor and your responsibilities as a data controller, including instructions for processing, security measures, and data retention requirements. To request a DPA, please contact us at [email protected].
Our services are powered by third-party software, including but not limited to GoHighLevel, which provides the underlying infrastructure for certain features we offer. While we strive to deliver uninterrupted service and ensure the reliability of our platform, certain limitations or disruptions may arise due to factors beyond our control.
We rely on third-party software providers to deliver specific features and functionalities, such as:
1. CRM tools for managing customer data.
2. AI-powered automation tools like Missed Call Text Back and Conversation AI.
3. Unified Inbox for managing communications across multiple channels.
4. Chat Widget for engaging website visitors in real time.
5. Voice AI for automating voice-based customer interactions.
6. Mobile app access (gray-labeled or GoHighLevel-labeled).
These features are integrated into our platform to enhance your experience and improve service delivery.
While we work diligently to ensure the smooth operation of our services, we are not responsible for:
1. Downtime or disruptions caused by maintenance, updates, or technical issues on third-party software platforms.
2. Changes made by third-party providers (e.g., GoHighLevel) that may affect the availability or functionality of certain features.
3. Data loss or breaches that occur due to vulnerabilities in third-party software, unless caused by our negligence.
Third-party software providers may update, modify, or discontinue certain features at their discretion. In such cases:
1. We will make reasonable efforts to notify you of any significant changes that may impact your use of our services.
2. We reserve the right to replace discontinued features with equivalent alternatives where possible.
All third-party software providers we work with are contractually obligated to:
1. Comply with applicable privacy laws (e.g., GDPR, PIPEDA, CCPA/CPRA).
2. Implement robust security measures to protect your personal data.
3. Notify us promptly in the event of a data breach affecting their systems.
For more details about subprocessors, refer to Section 5: Data Ownership and Processing.
When using features powered by third-party software through our platform, you are responsible for ensuring that:
1. Your use complies with applicable laws and regulations (e.g., GDPR for EU clients, PIPEDA for Canadian clients).
2. You provide valid consent where required before processing personal data through these features.
3. You follow any additional terms or conditions set by third-party providers when integrating their tools with our platform.
We are committed to delivering high-quality services with minimal disruptions. This section outlines our service availability standards, support response times, and limitations of liability related to service interruptions.
1. Uptime Commitment: We strive to maintain an uptime of 99% for our platform and services, excluding scheduled maintenance or unforeseen circumstances beyond our control.
2. Scheduled Maintenance: Scheduled maintenance periods will be communicated in advance via email or platform notifications to minimize disruption.
3. Unforeseen Downtime: While we make every effort to ensure uninterrupted service, downtime may occur due to factors such as:
Technical issues with third-party software providers (e.g., GoHighLevel).
Network outages or server failures.
Force majeure events (e.g., natural disasters, cyberattacks).
We provide customer support to address technical issues or inquiries related to our services:
1. Support Channels: You can reach our support team via email at [Your Support Email] or through the support portal on our platform.
2. Response Times: We aim to respond to support inquiries within the following timeframes:
Standard Issues: Within [insert response time, e.g., 24 hours] during business hours.
Urgent Issues: Within [insert response time, e.g., 12 hours] for issues significantly affecting service availability.
3. Business Hours: Support is available during [insert business hours and time zone].
While we strive to provide reliable services, there are limitations to our liability for service interruptions:
1. We are not liable for downtime or disruptions caused by:
Scheduled maintenance or updates.
Technical issues with third-party software providers (e.g., GoHighLevel).
Circumstances beyond our control (e.g., force majeure events).
2. Our total liability for service interruptions is limited to the amount you have paid us in the last [insert time period, e.g., 12 months], as outlined in Section 9: Liability Limitations.
If you experience a service interruption or technical issue, please report it promptly by contacting us at [email protected]. Include the following details in your report:
1. A description of the issue.
2. The date and time the issue occurred.
3. Any steps you have already taken to resolve the issue.
We will investigate and work diligently to resolve reported issues as quickly as possible.
This SLA does not apply to interruptions or performance issues caused by:
1. Your use of third-party integrations or tools not provided by us.
2. Misuse of the platform in violation of these Terms and Conditions.
3. Issues arising from your failure to comply with technical requirements (e.g., browser compatibility).
Either party may terminate this agreement under the conditions outlined below. This section explains your termination rights, our termination rights, notice periods, and what happens upon termination of services.
You may terminate your agreement with us at any time by providing written notice to [email protected]. The following conditions apply:
1. For Ongoing Subscriptions: A minimum notice period of 30 days is required before the end of your current billing cycle. Termination will take effect at the end of the billing cycle unless otherwise agreed upon in writing.
2. For One-Time Setup Services:Termination is not possible after work has commenced unless explicitly agreed upon in writing.
3. Refunds: Refunds for unused subscription periods or incomplete setup services are not provided unless explicitly stated in your agreement or required by law.
We reserve the right to terminate this agreement or suspend your access to our services under the following circumstances:
1. Non-Payment: If you fail to make payment by the due date and do not resolve the issue within 14 days of receiving a payment reminder.
2. Violation of Terms: If you violate these Terms and Conditions (e.g., misuse of services, engaging in prohibited activities).
3. Legal or Regulatory Requirements: If required to do so by law or regulatory authorities.
4. Force Majeure: If unforeseen circumstances (e.g., natural disasters, cyberattacks) make it impossible for us to continue providing services.
Notice periods for termination vary depending on the circumstances:
1. For voluntary termination by you: 30 days
2. For termination due to non-payment or violation of terms: Immediate suspension may apply without prior notice.
Upon termination of this agreement:
1. Your access to our platform and services will be revoked immediately unless otherwise specified in your agreement.
2. Any outstanding payments for completed work or ongoing subscriptions remain due and payable.
3. We will securely delete or anonymize any personal data associated with your account unless retention is required by law (e.g., tax reporting obligations).
1. We retain personal data associated with your account only as long as necessary for legal or contractual purposes.
2. For more information about data retention periods, refer to Section 9: Retention Periods.
If your account is terminated due to non-payment or other violations but you wish to reinstate it:
1. You may contact us at [email protected] within 30 days of termination.
2. Reinstatement is subject to our discretion and may require payment of outstanding fees plus any applicable reactivation charges.
To the fullest extent permitted by law, we limit our liability for damages arising from the use of our services. This section outlines the scope of our liability, exclusions, and your responsibilities as a client.
1. We are not liable for indirect, incidental, special, consequential, or punitive damages arising from:
The use of or inability to use our services.
Service interruptions or delays.
Loss of data or profits.
2. Our total liability for any claims related to this agreement is limited to the amount you have paid us in the last 12 months.
The following exclusions apply to our liability limitations:
1. Third-Party Software: We are not liable for disruptions, errors, or data loss caused by third-party software providers (e.g., GoHighLevel).
2. Force Majeure Events: We are not liable for events beyond our reasonable control, including but not limited to natural disasters, cyberattacks, or government actions.
3. Client Misuse: We are not liable for damages resulting from your misuse of our platform or failure to comply with these Terms and Conditions.
Nothing in this section limits liability where prohibited by law. For example:
1. For EU/Greek Clients (GDPR): Our liability limitations do not override your rights under GDPR regarding data protection and security.
2. For Canadian Clients (PIPEDA): Our liability limitations comply with PIPEDA’s principles for safeguarding personal information.
3. For U.S.-Based Clients (CCPA/CPRA): Our liability limitations comply with state-specific privacy laws that govern consumer rights.
You agree to:
1. Use our services only for lawful purposes and in compliance with applicable laws.
2. Take reasonable steps to secure your account credentials and prevent unauthorized access.
3. Notify us promptly if you experience any issues or suspect unauthorized activity on your account.
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:
1. Your violation of these Terms and Conditions.
2. Your misuse of our platform or services.
3. Any third-party claims related to your use of our platform.
This section outlines the legal framework governing this agreement, how disputes will be resolved, and which courts have jurisdiction over legal matters related to our services.
The terms of this agreement are governed by the laws applicable to your location, as outlined below:
1. For EU/Greek Clients: This agreement is governed by Greek law and Regulation (EU) 2016/679 (GDPR).
2. For Canadian Clients: This agreement is governed by the federal privacy law of Canada (PIPEDA) and any applicable provincial privacy laws (e.g., Quebec’s Bill 64).
3. For U.S.-Based Clients: This agreement is governed by the applicable state laws where you reside (e.g., CCPA/CPRA for California residents).
In cases where conflicts arise between local laws and these Terms and Conditions, local laws will take precedence.
Any disputes arising from or relating to this agreement will be resolved in the courts specified below:
1. For EU/Greek Clients: Disputes will be resolved exclusively in the courts of Athens, Greece.
2. For Canadian Clients: Disputes will be resolved in the courts of your province or territory of residence in Canada.
3. For U.S.-Based Clients: Disputes will be resolved in the courts of your state of residence or a mutually agreed-upon jurisdiction.
Before pursuing legal action, both parties agree to attempt to resolve disputes amicably through alternative dispute resolution methods such as mediation or arbitration:
1. Mediation or arbitration will be conducted in accordance with local regulations governing such processes.
2. Each party will bear its own costs for mediation or arbitration unless otherwise agreed upon.
If a dispute involves parties located in different jurisdictions:
1. The governing law will default to the jurisdiction where our company is registered (e.g., Greece).
2. Dispute resolution may occur in a neutral jurisdiction agreed upon by both parties.